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About Us

Our Complaints Policy

Ray White Windsor, Richmond, and Pitt Town highly value the feedback we receive regarding the level of service we provide. We are committed to addressing every complaint made by our clients or customers (referred to as the “Complainant”) with utmost attention and care.

To ensure an efficient handling of complaints, we kindly request that they be submitted in writing. This can be done through various channels, including fax, email, post, or personal delivery.

Fax: (02) 4587 6660 Email:

Post: 136 George Street, Windsor NSW 2756

Upon receipt of the complaint, we will promptly acknowledge its receipt within 24 hours. Our agency is committed to responding to the complainant in writing within a period of seven (7) days. In exceptional circumstances, if agreed upon by the Complainant, the response may be provided at a later date.

If our agency accepts the complaint, we will take necessary actions, including arranging for restitution if applicable, within seven (7) days of our written response. Should a different timeline be agreed upon by the Complainant, we will adhere to the agreed-upon arrangements.

At Ray White Windsor, Richmond, and Pitt Town, we strive to ensure that our clients’ concerns are addressed promptly and effectively, maintaining our commitment to providing exceptional service.